Privacy Policy

At Silversky Cradles & Caskets (“we,” “us,” or “our”), located in Penticton, British Columbia, Canada, we are committed to protecting the privacy and personal information of our customers and visitors to our website, www.silverskycradlesandcaskets.ca (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or interact with us. By using our Website, you agree to the terms outlined in this policy.

1. Information We Collect
We may collect the following types of information:

- Personal Information: When you place an order, contact us, or sign up for updates, we may collect your name, email address, phone number, billing and shipping address, and payment details.
- Non-Personal Information: We may collect data such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent) through cookies and similar technologies.
- Custom Order Details: If you request a custom casket, urn, or cradle, we may collect specific preferences or measurements you provide to fulfill your order.

2. How We Collect Information
We collect information:
- Directly from You: When you submit an order, fill out a contact form, or communicate with us via email or phone.
- Automatically: Through cookies, web analytics tools (e.g., Google Analytics), and server logs as you navigate our Website.
- From Third Parties: Such as payment processors (e.g., Stripe, PayPal) when you complete a transaction.

3. How We Use Your Information
We use your information to:
- Process and fulfill your orders for handmade caskets, urns, and cradles.
- Communicate with you about your purchase, including order confirmations, shipping updates, and customer support.
- Improve our Website, products, and services based on usage patterns and feedback.
- Send you promotional emails or newsletters (only with your consent, and you can opt out at any time).
- Comply with legal obligations or resolve disputes.

4. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers: Third parties who assist with payment processing, shipping, website hosting, or analytics (e.g., Canada Post, payment gateways). These partners are bound to protect your data.
- Legal Authorities: If required by law, such as in response to a court order or to prevent fraud.
- Business Transfers: In the event of a sale, merger, or acquisition of Silversky Cradles & Caskets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Website. These may include:
- Essential cookies for site functionality (e.g., shopping cart).
- Analytics cookies to track site performance.
You can manage cookie preferences through your browser settings, though disabling them may affect Website functionality.

6. Data Security
We take reasonable steps to protect your information using secure servers, encryption for payment processing, and restricted access to personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

7. Your Rights
As a resident of Canada, you have rights under PIPEDA, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Withdrawal of Consent: Opt out of marketing communications or request deletion of your data (subject to legal retention requirements).
To exercise these rights, contact us at [insert email address] or Silversky Cradles & Caskets, [insert physical address], Penticton, BC, Canada.

8. Retention of Information
We retain your personal information only as long as necessary to fulfill your order, comply with tax and legal requirements (e.g., 7 years for financial records), or resolve disputes. Once no longer needed, we securely delete or anonymize it.

9. International Transfers
While we are based in Canada, some service providers (e.g., payment processors) may operate outside of Canada. If your data is transferred internationally, we ensure it is protected in accordance with Canadian privacy standards.

10. Third-Party Links
Our Website may contain links to external sites (e.g., social media, payment platforms). We are not responsible for the privacy practices of these sites and encourage you to review their policies.

11. Children’s Privacy
Our Website is not intended for individuals under 19. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will delete it promptly.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes constitutes acceptance of the revised policy.

13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
-Email: silvereagle2007@outlook.com

Thank you for trusting Silversky Cradles & Caskets with your information. We value your privacy and are here to assist you.